Privacy policy
1. Privacy at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the section "Information about the controller" in this privacy policy.
How do we collect your data?
Some of your data is collected when you provide it to us. This can be, for example, data you enter in a contact form, when signing up for a newsletter or when registering for the community. Other data is collected automatically or after your consent by our IT systems when you visit the website (mainly technical data such as internet browser, operating system or time of page access).
What do we use your data for?
Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyse your user behaviour.
2. Data processing on behalf of customers (DPA) – protection of end-customer data
We provide services in the field of video selling and AI-supported communication for self-employed professionals and companies. As part of our work, we process personal data of our direct contractual partners (customers) and of prospects.
In addition, the video chatbot solution we provide may process and store personal data of our customers' end customers (e.g. website visitors, lead contacts). This processing takes place exclusively:
- in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG),
- on the basis of a data processing agreement (DPA) pursuant to Art. 28 GDPR between us and our customer,
- on servers within the EU or with providers offering recognised guarantees of an adequate level of data protection,
- on the instructions of our customer – we do not use this data for any purpose of our own.
Our respective contractual partner remains the controller within the meaning of the GDPR for the end-customer data. We act as processor and use appropriate technical and organisational measures (TOMs) to ensure that the data remains confidential, intact and available.
3. Hosting
We host the content of our website with the following provider:
Hostinger
The provider is Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus. Hosting is used to fulfil contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast and efficient provision of our online offering (Art. 6(1)(f) GDPR). We have concluded a data processing agreement (DPA) with Hostinger.
4. General information and mandatory information
Information about the controller
The controller responsible for data processing on this website is:
DigitalXperts OÜ
Represented by: Boris Tomasi
Sakala tn 7-2
10141 Tallinn
Estonia
Contact: kontakt@digital-xperts.net
Phone: +372 5769 9979
Storage period
Unless a more specific storage period is stated in this privacy policy, your personal data will remain with us until the purpose for processing no longer applies or you withdraw your consent.
Your rights
Within the framework of the applicable legal provisions, you have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can withdraw it at any time with effect for the future.
5. Data collection on this website
Funnelcockpit
We use Funnelcockpit for landing pages and for sending newsletters. The operator is Just Viral GmbH & Co. KG, Reinholdstraße 5, 21073 Hamburg, Germany. Data processing is based on your consent (Art. 6(1)(a) GDPR) or on the performance of a contract (Art. 6(1)(b) GDPR). We have concluded a data processing agreement (DPA) with Just Viral GmbH & Co. KG.
Skool
We use the Skool platform (Skool Social, Inc.) for our video selling community. When you sign up for the community, your profile data is transferred to Skool. Processing is carried out to provide the community service on the basis of Art. 6(1)(b) GDPR. As Skool is a US provider, data is transferred in compliance with recognised data protection standards (standard contractual clauses).
Use of the interactive AI chatbot (Ask Lizzy)
Type and scope of processing:
On our website we use the video widget and the AI chatbot "Ask Lizzy" from the vidlyz.com platform. When you interact with the chatbot, technical data (e.g. IP address) and the information you enter are processed in order to answer your questions and, where applicable, to generate leads.
Processor:
Processing is carried out on our behalf by:
UNDEFINED Dooel, Londonska 19, 1000 Skopje, North Macedonia.
Transfer to a third country:
The service provider is based in North Macedonia. As this is a country outside the EU/EEA, we have concluded a data processing agreement (DPA) based on the EU standard contractual clauses to ensure an adequate level of data protection.
Legal basis:
Processing is based on your consent pursuant to Art. 6(1)(a) GDPR, which you give via our cookie banner.
6. Payment providers
Stripe
We offer payment via Stripe. The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. Your data (name, email, payment data) is passed on to Stripe exclusively for the purpose of processing payments on the basis of Art. 6(1)(b) GDPR.